Cancellation or Refund Policies 2019-10-10T14:38:00+05:00

Please do read Cancellation or Refund Policies in case any concern do you have for Mehrban Stones.

Cancellations

If you want to cancel your order or want to hold then kindly email us on [email protected] or you may also call us on +923041119949

Returns / Refund

We offer you a 48 hours Peace of Mind Guarantee on all products that you purchase from us. To qualify for this, the product must be in an absolutely unworn and brand new condition and must be returned with the original sealed box, instruction papers, warranty and other accessories if any. Make sure you have not used the product.

Scratched and Used Products will not be taken back. In-case of Gemstones the product should be in the sealed condition. When we receive the item, we will inspect it to ensure everything is present and in it’s in original condition and then issue either a refund or a different item in exchange, as per your request. Total 20% Transaction charges are deducted and your money will be refunded in within 7 days of the receipt of the product.

Gemstone once studded in the ring or any other jewelry will not be applicable for Replacement OR Refund.

As all gems are natural so there is no lifetime exchange or returns and refunds

IMPORTANT

Please inform us within 24 hours if you receive the product damaged or broken . Unfortunately, if the information reaches us after 24 hours, we will not be able to process store credits/refunds.If you inform us post 24 hours about the product being broken or damaged, we will be more than happy to repair the product for you.(as per the product warranty).

Please feel free to email/call or us to inform and send the product back to us.Store Credits once issued will not be converted into online/cheque refunds also can be transferred in Mobile account.